Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Repair ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit repairofficial.com or place an order with us. We are committed to handling your data in line with the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and other applicable data protection laws.

1. Information We Collect

We collect:

Information you give us directly: your name, email address, delivery address, phone number, and payment details when you place an order, create an account, contact us, or sign up for our newsletter.
Information collected automatically: cookies, IP address, browser type and device information, and usage data (such as pages viewed and time spent on the site).

2. Why We Collect It (Purpose & Legal Basis)

We use your information to:

Process, fulfil, and deliver your orders
Communicate with you about your purchases, account, or enquiries
Improve our website, products, and customer experience
Send you marketing communications, but only if you've opted in

We process your data based on your consent, to perform our contract with you (fulfilling an order), and, where relevant, our legitimate business interests (such as fraud prevention and improving our site).

3. Who We Share Your Data With

We never sell your personal information. We share only what's necessary with trusted third parties who help us run our business, such as payment processors and delivery/courier services (including Aramex), so they can complete your order. These partners are only permitted to use your data for the purpose we've engaged them for.

4. International Data Transfers

If any of our service providers (such as payment processors, delivery couriers, or hosting services) are located outside the UAE, your data may be transferred to and processed in another country. Where this happens, we take reasonable steps to ensure your data continues to receive an appropriate level of protection, consistent with UAE PDPL requirements on cross-border transfers.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy — including any legal, accounting, or reporting requirements — after which it is securely deleted or anonymised.

6. Cookies

Cookies help us recognise you, remember your cart, and understand how our site is used, so we can improve your browsing experience. You can disable cookies at any time through your browser settings, though some site features may not work as intended if you do.

7. Data Security

We use secure servers and encrypted connections to protect your data, and we restrict access to personal information to staff and service providers who need it to do their jobs.

8. Your Rights

Under UAE PDPL, you have the right to:

Access the personal data we hold about you and request a copy
Correct inaccurate or outdated information
Request deletion of your data, subject to any legal obligations we have to retain it
Receive your data in a portable, machine-readable format
Restrict or object to how we process your data
Withdraw consent to marketing communications at any time
Lodge a complaint with the UAE Data Office if you believe your data has been mishandled

To exercise any of these rights, contact us at info@repairofficial.com. You can unsubscribe from marketing emails at any time using the link in any newsletter we send.

9. Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page along with a revised "last updated" date.