Shipping Policy
We ship Repair orders worldwide — wherever you glow from, we'll get your order there.
Where We Ship
We currently deliver across the UAE and internationally to most countries worldwide. If for any reason we're unable to ship to your location, we'll let you know before your payment is processed.
Delivery Times
- UAE orders: typically arrive within 2–3 business days of dispatch.
- International orders: delivery times vary by destination and customs processing, and are estimated at checkout.
Delivery estimates are business days from dispatch, not from order placement, and don't include our order-processing time (usually 1–2 business days) or delays caused by customs, weather, or courier disruptions.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location and order size, and are shown in full before you pay — no hidden fees. Orders within the UAE over AED 500 ship free.
Order Tracking
We ship with Aramex. Once your order ships, you'll receive a tracking number by email or WhatsApp so you can follow your Repair package every step of the way.
International Orders — Customs & Import Duties
International shipments may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost, as we have no control over what your local customs authority charges.
Incorrect Delivery Details
Please double-check your shipping address before placing your order. Repair is not responsible for orders delivered to an incorrect address supplied by the customer, and such orders are not eligible for a refund or replacement. If you spot an error right after ordering, contact us immediately at info@repairofficial.com and we'll do our best to update it before dispatch.
Returns & Refunds Policy
We want you to love your Repair order. Because our products are cosmetics, we handle returns a little differently than a typical online store — please read the details below before requesting a return.
Return Window
If there's a problem with your order, contact us within 7 days of delivery at info@repairofficial.com or WhatsApp with your order number and, if the item arrived damaged, defective, or incorrect, photos showing the issue.
Condition Requirements
For hygiene and safety reasons, we can only accept returns or exchanges on products that are:
- Unused and unopened
- In their original packaging
- Not a sale item or part of a limited-edition collection (these are final sale)
Once a product has been opened or used, we're unable to accept it back — this is standard practice for cosmetics and protects the safety of all our customers.
What's Eligible for a Refund
Refunds are issued only when an item arrives damaged, defective, or is not what you ordered (wrong product, colour, or shade). We do not offer refunds or exchanges for change of mind. Shipping fees are non-refundable in all cases.
How Refunds Are Processed
Once your return is approved, we'll process your refund to your original payment method. Please allow a reasonable processing time for the refund to appear, which can vary depending on your bank or payment provider.
Incorrect Delivery Address
Repair is not responsible for orders sent to an incorrect address provided by the customer at checkout. Orders affected by an address error supplied by the customer are not eligible for a refund or replacement.
How to Start a Return
Email info@repairofficial.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the item (and packaging, if damaged in transit)
We'll confirm whether your item qualifies and send you next steps.
